Acromas Insurance Company Limited

By: SAGA PLC

Statistics by sector:

Acromas Insurance Company Limited was formed in July 2003. It is a Gibraltar registered company and has a branch office in Folkestone, Kent. They are authorized by the Financial Services Commission in Gibraltar.

Acromas are the Underwriters for a variety of personal lines policies for other companies including Saga Services Limited and AA Insurance Services Limited.

The types of policies that Acromas Insurance Company underwrite for these companies include:

  • Private cars
  • Motor homes
  • Caravans
  • Breakdown assistance
  • Breakdown repair following a breakdown
  • Personal accident
  • Accidental death benefit
  • Motor legal expenses cover
  • Home legal expenses cover
  • Household
  • Home emergency
  • Pet

Acromas Insurance Company Limited Complaints:

General statistics on how Acromas Insurance Company Limited operates is listed above. The data is represented in total numbers and by sector (if there are many). All financial firms in the UK publish their stats regularly, this is a requirement of FCA (Financial Conduct Authority) - a financial regulatory body in the United Kingdom, that operates independently of the UK Government, and is financed by charging fees to members of the financial services industry. The FCA regulates financial firms providing services to consumers and maintains the integrity of the financial markets in the United Kingdom.

The most common reporting period is 6 months. This data is public and usually you should be able to find it on the company's website.

If you're not happy with Acromas Insurance Company Limited products or services, you can leave a complaint using the online form on their website. FCA gives 8 weeks to respond to your complaint. Companies aim to respond to your complaint before this deadline. If you're still not happy with the response to your complaint, you can ask for your complaint to be independently reviewed by the Financial Ombudsman Service.

Also, you're always welcome to share your experience on this website using a form below. We do not require authentication to leave a review. Just type your name how it should be displayed along with the comment

Acromas Insurance Company Limited Reviews:

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product group: Total
Appalling company.Staff are incompetent and have no idea about anything.Avoid this Company.
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product group: Insurance & protection
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product group: Consumer Credit
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product group: Banking and credit cards
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product group: Decumulation & pensions
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Robert Lovatt
Got hit by another vehicle last March. Its now over a year and Saga done nothing about it. A tear on they put me through to Acromas. I ring them and get cut off. Not once but 3 times this afternoon. Been on phone now for 5 hours on and off and got nowhere. Disgraceful.
Robert Lovatt
Cant get through to Acromas. When I do I get passed on who quickly cut me off.
Robert Lovatt
07947751754 Please call me urgently as I can't get through to you as I keep getting cut off.
Robert Lovatt
Please contact me regarding an existing claim. Keep getting cut off.
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product group: Total
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Steve
product group: Insurance & protection
This company is disgusting!! It writes to people (third party in an accident) and threatens them! My own insurance company sad that the behaviour was terrible. Then Acromas tried to link my details to another completely unrelated car accident, again with threatening letters!! The company is absolutely disgusting and they shouldn't be allowed to get away with this kind of harassment.
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product group: Decumulation & pensions
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product group: Insurance & protection
Please remove my listing by return and confirm
Audrey Stockdale
I need a reply or phone call from you, the AA sent you an email, this afternoon 2/2/23
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I need a reply or phone call from you, the AA sent you an email, this afternoon 2/2/23
Jonathan Berney
Please take my details down immediately and confirm
Carole whitfield
product group: Insurance & protection
I had a car accident on 19th December 2022, and contacted my insurers, the Automobile Associstion, who took my details and said the underwriters would contact later that day. Acromas duly phoned me later that day and took some details. I phoned them the following day and gave them all other requested details. On 9th January 2023, i phoned them again to get an update on any progress. To my astonishment, they had not made any progress at all, and had mislaid most of the details i had previously given them. They suggested that i should agree to restart my claim from 9th January 2023. I said that was not acceptable, so they said they could not handle my claim and would transfer my phone call to my insurers the automobile association! I was then cut off. I contacted the AA, who were surprised by the advice given to me by Acromas, but processed my claim themselves. The inaction, and incompetence, by Acromas was inexcusable, as was the attempt to cover it up by attempting to persuade me to change the start date of my claim. Then, to cut me off was the final straw! Acromas are a disgrace to the insurance industry, and, as a previous reviewer has written, should be closed down! Their inaction, and lack of contact, over 3 weeks caused me great mental anguish, as i was worrying about the correct procedures which needed to be followed!
tracy galbraith
product group: Insurance & protection
I have been trying to contact acromas as they are my underwriters through aa car insurance I was involved in accident not my fault driver accepted liability in November 7 weeks on nothing has been done I have tried calling every day for 4 weeks my insurance company have sent numerous emails still nothing has been done this company should be closed down it is shocking
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product group: Insurance & protection
We have been trying to contact this company for 6 weeks ,their offices only open for 3 hours in the morning and they NEVER answer the phone. They also do not answer emails either. Totally useless and unfit for purpose. Contact number 01205 722721
Deborah Muitt
product group: Insurance & protection
You wrote to me in July about an alleged incident you didn’t have my name or reg number only my address. My insurance company have written you a number of emails and have tried to contact you by phone, please can you contact me on 07946510852 to resolve this issue
Roy Bond
product group: Insurance & protection
Why are you taking so long to settle my claim through SAGA ??
James Gradon
product group: Insurance & protection
the person who hit my car is with acromas and has accepted full liability. this was a month ago. currently on the phone on hold for 1 hour and 3 minutes and no answer!! awful customer service and i would be embarassed to admit you're a part of this woeful and utterly terrible company!
Tamara Lawrence
product group: Insurance & protection
They shouldn’t even be contacting me and only dealing with my insurance company!
Tamara Lawrence
product group: Insurance & protection
I have the same issue! They keep sending me letters even thought my insurance company is dealing with the case! No contact number or email but just threats, disgusting!
Elizabeth Jane Betteridge
product group: Insurance & protection
how dare you bully me, you send a letter without an emial address and the phone number does not exists, what type of cowboys are you ????
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product group: Insurance & protection
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product group: Insurance & protection
RAC passed me to Acromas Car Insurance , had a accident on 17th July, cannot get a ok to start repairs , very distressed , Alan Hyman
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product group: Insurance & protection
My car was hit by a deer on 25/3/22 Acromas so far have failed to reply to emails you cannot call them. My car has been written off its now 30/5/22 and they have made no effort to contact me, I am now car less, missing work. And connote contact anyone. This is the worst standard of service I have ever received.
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product group: Insurance & protection
trying to make connection by phone to no avail tried the internet you have recieved a lot of complaints with regarding claims so i just wonder if this letter to me is the same scan my conection is with this incedent churchill ins so you deal with them and not me so bugger off
Michael Gormam
product group: Insurance & protection
Why have you not completed my no-fault claim after 11 weeks?
Michael Gormam
product group: Insurance & protection
I've been waiting 10 weeks plus for Acromas to settle my no-fault claim....being fobbed off; been given incorrect e-mail address 3 times...I'm now passing it on to the Ombudsman.....and the BBC. Their figures claiming settling of complaints-I'm not convinced!
Jonathan Berney
product group: Insurance & protection
Subject: Re: Correspondence regarding claim SVAC2202220001  Hi Alison, I am so upset and have now endured further stress as I need a car of mine to get around as soon as possible. You advised I would receive £17,500 by 48 hours from the email below and after waiting a long time to get through and to an incorrect Dept they advised me my payment has not been raised. I require this by return together with compensation for a non service and negligence towards customers. When I eventually got through they advised me someone could call me back after three days and they could not transfer to the Dept I needed. The individual concerned could not get me the CEO's details of Saga as they did not know who they worked for but it is in the public domain and I sourced it and copied them in as I trust this matter will be dealt with by return to my entire satisfaction. A very upset customer J Berney On 20 Apr 2022, at 14:57, Jonathan Berney <jonathanberney@talk21.com> wrote:  Dear Sirs, thank you for confirming I will receive an interim payment of £17,500 and the the residue of £12,500 I understand will be paid shortly. The two sums once paid in full will be accepted as full and final settlement of the claim. Yours J Berney On 20 Apr 2022, at 14:25, chmcdocuments@chmc-ltd.co.uk wrote:  Saga Header (email) Dear Mr Berney Claim Reference: SVAC2202220001/AD1 Your Vehicle: WA64VNB Incident Date: 21/02/2022 We write with reference to the above insurance claim. Thank you for your call today, in which we have added your bank details to our file. As discussed, your interim payment for your vehicle will be £17500 and the policy excess has been waived. A task has been set for someone from the Liability resolution team of Saga to get this payment raised to you as soon as possible, these tasks are normally worked within 48 hours. If you have any queries concerning this matter, please do not hesitate to contact us on 0800 092 3362, quoting your claim reference. Yours sincerely, Alison Dempsey Saga Claims To prevent fraud, details may be exchanged with fraud prevention and financial agencies together with other Insurers. Please make sure that any information provided to us is accurate as making a false claim is an offence under the Fraud Act 2006 and will lead to prosecution. For all correspondence please write to us at Saga Claims, PO Box 739, Folkestone, Kent, CT20 9GU Saga Claims will handle your claim on behalf of your insurer, Acromas Insurance Company Limited. Saga Claims is a trading name of CHMC Limited, which is a limited company incorporated in England and Wales with registered Office: Enbrook Park, Sandgate, Folkestone, Kent CT20 3SE; company number 6897074. VAT registration number 201 4215 34. Acromas Insurance Company is incorporated in Gibraltar (Number 88716) with its registered office situated at 57-63 Line Wall Road, Gibraltar. The Company is licensed to conduct insurance business under the Financial Services (Insurance Companies) Act and authorised by the Financial Services Commission, Gibraltar. The opinions expressed in this e-mail are
Jeannette Horton
I have a pending claim against one of your insured drivers who hit my car when parked and refused to give her details and drove off. Luckily for me, a witness took a photo of her car CY10LVS. I have been reading the comments by dissatisfied customers and am appalled by some of their complaints.
colin
The link on your web page to contact you doesnt work.....................
Elaine Mills
product group: Insurance & protection
I am totally disgusted at the way my case as been handled..it took 3 attempts to get it put on your system you made no attempt to get evidence needed to back up my claim that it was not my fault ..I did this for you then you took so long to request tbe cctv that rbectaoe had been taped over ..I also told you tve security officer had got a copy as I told him I couldn't get one ..I have been lied to ..I was told you had a copy then later told by email you did not have this ..all in all I will never use a company you underwrite fie agsin
MR B P BHATTACHARYA
product group: Insurance & protection
BUYER BEWARE OF ACROMAS--PLEASE READ THIS REVIEW ABOUT ACROMAS--THEY REFUSED TO PAY OUT ON A PERFECTLY VALID AA BREAKDOWN CLAIM EVEN AFTER I FOLLOWED THEIR CLAIMS PROCEDURE --THE AA PATROLMAN ATTENDED MY CAR AND DIAGNOSED THE FAULT AS A FAILURE OF THE ALTERNATOR AND TOLD ME TO PHONE THE CLAIMS NUMBER WHICH I DID-AND WAS AUTHORISED TO GET THE JOB DONE AND TO PAY FOR IT AND ACROMAS AGREED TO REIMBURSE ME --THEN WHEN I SUBMITTED THE INVOICE AS REQUIRED THEY SIMPLY REFUSED TO HONOUR THE CONTRACT--IE REFUSED TO PAY UP--VERY BAD PEOPLE
MR B P BHATTACHARYA
ACROMAS HAS USED VERY DISHONEST TECHNIQUES TO JUSTIFY NOT PAYING OUT ON A PERFECTLY GENUINE AA BREAKDOWN CLAIM--PLUS THE CALL AND CASE HANDLERS AND SO CALLED MANAGERS WENT OUT OF THEIR WAY TO BE DISRESPECTFUL AND RUDE
MR B P BHATTACHARYA
product group: Insurance & protection
ACROMAS REFUSED TO PAY OUT ON A PERFECTLY VALID AA BREAKDOWN CLAIM--THEY USED EVERY POSSIBLE FRAUDULENT EXCUSE TO JUSTIFY NOT PAYING OUT --TOTAL BREACH OF CONTRACT---VERY DISHONEST AND MANIPULATIVE CALL AND CASE HANDLERS HELL BENT ON DECEIVING TRUSTING AND GENUINE AA MEMBERS
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product group: Insurance & protection
I had a bad water leak in my home damaging my carpet rug and curtains i was told SBS insurance services will be in contact .i had a text to upload photos and information about my claim ..I could not do this by my personal mobile phone..i tried this a number of times but has not worked.. no one has rung me about my claim to see how things are moving..bad service as i have paid my policy on time for the past 2yrs with no claim..
John
product group: Insurance & protection
Absolutely hopeless this company is useless they don’t even contact u about a collision they will just pay out and leave u in the dark