Bank of Scotland plc

By: LLOYDS BANKING GROUP PLC

Statistics by sector:

Total

⚊ ⚌

Period of: 01 January 2019 to 30 June 2019

The number of complaints opened:

378358

The number of complaints closed:

343475

The percentage closed within three days:

22.3%

The percentage of complaints closed after three days but within eight weeks:

75.6%

The percentage of complaints upheld:

53.8%

Investments

⚊ ⚌

Period of: 01 January 2019 to 30 June 2019

Number of complaints per 1000 accounts:

7.2

The number of complaints opened:

1639

The number of complaints closed:

1592

The percentage closed within three days:

9.2%

The percentage of complaints closed after three days but within eight weeks:

77.8%

The percentage of complaints upheld:

44.8%

Insurance & protection

⚊ ⚌

Period of: 01 January 2019 to 30 June 2019

Number of complaints per 1000 accounts:

202.5

The number of complaints opened:

277590

The number of complaints closed:

243443

The percentage closed within three days:

1.2%

The percentage of complaints closed after three days but within eight weeks:

96.7%

The percentage of complaints upheld:

51.8%

Home finance

⚊ ⚌

Period of: 01 January 2019 to 30 June 2019

Number of complaints per 1000 accounts:

8.71

The number of complaints opened:

20490

The number of complaints closed:

20076

The percentage closed within three days:

73.0%

The percentage of complaints closed after three days but within eight weeks:

24.4%

The percentage of complaints upheld:

51.3%

Decumulation & pensions

⚊ ⚌

Period of: 01 January 2019 to 30 June 2019

Number of complaints per 1000 accounts:

0.07

The number of complaints opened:

14

The number of complaints closed:

18

The percentage closed within three days:

27.8%

The percentage of complaints closed after three days but within eight weeks:

55.6%

The percentage of complaints upheld:

16.7%

Banking and credit cards

⚊ ⚌

Period of: 01 January 2019 to 30 June 2019

Number of complaints per 1000 accounts:

2.23

The number of complaints opened:

78625

The number of complaints closed:

78346

The percentage closed within three days:

75.4%

The percentage of complaints closed after three days but within eight weeks:

23.2%

The percentage of complaints upheld:

60.8%

Consumer Credit

⚊ ⚌

Period of: 01 January 2019 to 30 June 2019

The number of complaints opened:

2914

The number of complaints closed:

2906

The percentage of complaints upheld:

54.5%

Bank of Scotland plc Complaints:

General statistics on how Bank of Scotland plc operates is listed above. The data is represented in total numbers and by sector (if there are many). All financial firms in the UK publish their stats regularly, this is a requirement of FCA (Financial Conduct Authority) - a financial regulatory body in the United Kingdom, that operates independently of the UK Government, and is financed by charging fees to members of the financial services industry. The FCA regulates financial firms providing services to consumers and maintains the integrity of the financial markets in the United Kingdom.

The most common reporting period is 6 months. This data is public and usually you should be able to find it on the company's website.

If you're not happy with Bank of Scotland plc products or services, you can leave a complaint using the online form on their website. FCA gives 8 weeks to respond to your complaint. Companies aim to respond to your complaint before this deadline. If you're still not happy with the response to your complaint, you can ask for your complaint to be independently reviewed by the Financial Ombudsman Service.

Also, you're always welcome to share your experience on this website using a form below. We do not require authentication to leave a review. Just type your name how it should be displayed along with the comment

Bank of Scotland plc Reviews: