British Gas Services Limited
By: CENTRICA PLC
Statistics by sector:
Total
Period of: 01 January 2019 to 30 June 2019
The number of complaints opened:
84691
The number of complaints closed:
91594
The percentage closed within three days:
63.4%
The percentage of complaints closed after three days but within eight weeks:
29.2%
The percentage of complaints upheld:
93.9%
Insurance & protection
Period of: 01 January 2019 to 30 June 2019
Number of complaints per 1000 accounts:
10.88
The number of complaints opened:
84691
The number of complaints closed:
91594
The percentage closed within three days:
63.4%
The percentage of complaints closed after three days but within eight weeks:
29.2%
The percentage of complaints upheld:
93.9%
Consumer Credit
Period of: 01 January 2019 to 30 June 2019
The number of complaints opened:
51
The number of complaints closed:
39
The percentage of complaints upheld:
23.1%
British Gas provides a HomeCare program that has a range of cover plans for Annual service, Boiler and Controls, Central Heating, Plumbing, Drains, Home Electrics, Gas Appliance, Kitchen Appliance
With the products:
- HomeCare One - Boiler and controls on a service and repair basis
- HomeCare Two / Energy Extra 200 - Boiler, controls and central heating on a service and repair basis
- HomeCare Three - Boiler, controls and central heating on a service and repair basis and plumbing and drains on a repair only basis
- HomeCare Four / Energy Extra 400 - Boiler, controls and central heating on a service and repair basis and plumbing, drains and home electrics on a repair only basis
- Energy Extra 50 - Boiler, controls, central heating, plumbing, drains and home electrics on a repair only basis
- Boiler and Controls Cove - Boiler and controls on a service and repair basis
- Central Heating Cover - Boiler, controls and central heating on a service and repair basis
- Plumbing Cover - Plumbing on a repair only basis
- Plumbing and Drains Cover - Plumbing and drains on a repair only basis
- Home Electrical Cover - Home electrics on a repair only basis
- Gas Appliance Cover - Gas appliances on a service and repair basis
- Kitchen Appliance Cover - Kitchen appliances on a repair only basis
- Boiler and Controls Breakdown Cover - Boiler and controls on a repair only basis
- Central Heating Breakdown Cover - Boiler, controls and central heating on a repair only basis
British Gas Insurance Limited is covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if British Gas Insurance Limited cannot meet its obligations. General insurance is covered for 90% of the claim, without any upper limit. You can get more information about the compensation scheme from FSCS at fscs.org.uk or by phoning 0800 678 1100.
British Gas Services Limited Complaints:
General statistics on how British Gas Services Limited operates is listed above. The data is represented in total numbers and by sector (if there are many). All financial firms in the UK publish their stats regularly, this is a requirement of FCA (Financial Conduct Authority) - a financial regulatory body in the United Kingdom, that operates independently of the UK Government, and is financed by charging fees to members of the financial services industry. The FCA regulates financial firms providing services to consumers and maintains the integrity of the financial markets in the United Kingdom.
The most common reporting period is 6 months. This data is public and usually you should be able to find it on the company's website.
If you're not happy with British Gas Services Limited products or services, you can leave a complaint using the online form on their website. FCA gives 8 weeks to respond to your complaint. Companies aim to respond to your complaint before this deadline. If you're still not happy with the response to your complaint, you can ask for your complaint to be independently reviewed by the Financial Ombudsman Service.
Also, you're always welcome to share your experience on this website using a form below. We do not require authentication to leave a review. Just type your name how it should be displayed along with the comment
British Gas Services Limited Reviews:
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product group: Investments
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product group: Insurance & protection
Is Energy Extra 50 still running.
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product group: Total
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product group: Consumer Credit
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