Capital One (Europe) plc

By: CAPITAL ONE FINANCIAL CORPORATION

Statistics by sector:

Total

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Period of: 01 January 2019 to 30 June 2019

The number of complaints opened:

100528

The number of complaints closed:

107556

The percentage closed within three days:

45.8%

The percentage of complaints closed after three days but within eight weeks:

54.0%

The percentage of complaints upheld:

61.9%

Insurance & protection

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Period of: 01 January 2019 to 30 June 2019

Number of complaints per 1000 accounts:

23.57

The number of complaints opened:

80660

The number of complaints closed:

87779

The percentage closed within three days:

49.0%

The percentage of complaints closed after three days but within eight weeks:

50.9%

The percentage of complaints upheld:

70.6%

Banking and credit cards

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Period of: 01 January 2019 to 30 June 2019

Number of complaints per 1000 accounts:

5.43

The number of complaints opened:

19868

The number of complaints closed:

19777

The percentage closed within three days:

31.5%

The percentage of complaints closed after three days but within eight weeks:

67.6%

The percentage of complaints upheld:

23.0%

Capital One (Europe) plc Complaints:

General statistics on how Capital One (Europe) plc operates is listed above. The data is represented in total numbers and by sector (if there are many). All financial firms in the UK publish their stats regularly, this is a requirement of FCA (Financial Conduct Authority) - a financial regulatory body in the United Kingdom, that operates independently of the UK Government, and is financed by charging fees to members of the financial services industry. The FCA regulates financial firms providing services to consumers and maintains the integrity of the financial markets in the United Kingdom.

The most common reporting period is 6 months. This data is public and usually you should be able to find it on the company's website.

If you're not happy with Capital One (Europe) plc products or services, you can leave a complaint using the online form on their website. FCA gives 8 weeks to respond to your complaint. Companies aim to respond to your complaint before this deadline. If you're still not happy with the response to your complaint, you can ask for your complaint to be independently reviewed by the Financial Ombudsman Service.

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