Temple Finance Limited
By: BRIXWORTH INVESTMENTS LTD
Statistics by sector:
Consumer Credit
PerfectHome about their service:
We know our customers can’t always afford to buy things they need outright which is why we provide flexibility. Customers can spread the cost of the things they need in a way that suits them. Paying ‘bit by bit’ means customers on smaller incomes and with limited credit options, can furnish their homes or replace essential appliances using a payment plan they can afford. That’s why we also include delivery within the price.
Understanding our customers is key to how we run our business. Whether its supporting them through the online application process or arranging delivery, we are proud to provide and high level of customer service through our UK Customer Care Team. Our future’s looking good as we expand our range of products, distribution network and digital capabilities as we aim to become the UK’s leading provider of household goods on finance.
At PerfectHome we are committed to offering our customers responsible access to credit.
As a consumer credit lender, we are regulated by the Financial Conduct Authority (FCA) under the Consumer Credit Act and we take our obligation to treat customers fairly very seriously. That’s why we ensure that our loans are affordable for each customer. Our individual affordability assessment will check that customers can afford to repay their agreement over the repayment plan agreed. It's our aim to always ensure that our customers can make an informed decision about taking out an agreement with us.
Furthermore, as our model moves more online we take care to ensure our website is safe and secure for customers and we only work with trusted partners for our credit checks and payments, such as Transunion.
Temple Finance Limited Complaints:
General statistics on how Temple Finance Limited operates is listed above. The data is represented in total numbers and by sector (if there are many). All financial firms in the UK publish their stats regularly, this is a requirement of FCA (Financial Conduct Authority) - a financial regulatory body in the United Kingdom, that operates independently of the UK Government, and is financed by charging fees to members of the financial services industry. The FCA regulates financial firms providing services to consumers and maintains the integrity of the financial markets in the United Kingdom.
The most common reporting period is 6 months. This data is public and usually you should be able to find it on the company's website.
If you're not happy with Temple Finance Limited products or services, you can leave a complaint using the online form on their website. FCA gives 8 weeks to respond to your complaint. Companies aim to respond to your complaint before this deadline. If you're still not happy with the response to your complaint, you can ask for your complaint to be independently reviewed by the Financial Ombudsman Service.
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