Financial firms post their complaints data usually twice per year. This is a requirement of the Financial Conduct Authority (FCA) - conduct regulator for financial services firms in the UK. This data is public and, usually, is accessible on firms websites, FCA also collects this data to their half-of-the-year reports. This data is to provide general numbers that show how firms operate and deal with customer complaints.

Data includes

• the number of complaints per 1000 accounts - that's a good indicator to compare firms of different sizes
• the number of complaints opened (or received) by the firms
• the number of complaints closed by the firms
• the percentage closed within three days
• the percentage of complaints closed after three days but within eight weeks - this number indicates, how firms handle complaints. Firms have eight weeks in which to write to the customer setting out their ‘final response’ to a complaint, at which point they can regard the complaint as closed.
• the percentage of complaints upheld (where the firms agreed with the complainant)

Furthermore, you can find a comments section for each firm. You can freely leave you reviews on this website, we do not require authorization to write your comments, but they might be moderated post-factum (in case of obvious violation of ethics only).

Last User Comments: